“Our value and contribution is being challenged because our support services are not (seen as being) aligned to our customers’ needs.”
Helped the Command group of a key military support division to improve the communication and perception of their contribution to the safety, security and operational effectiveness of their clients, active military units. Methodologies used: Brand Inside: Brand Outside, Custom Facilitation. (Full case study)

“We want to develop a world-class culture before we move our new facility.”
Helped a leading remote shopping business to transform the established culture in their old operations call centre in the 18 months leading up to their occupation of a brand new purpose built centre. Methodologies used: Vision, Values and Strategy, Creating Value for Customers™, Leadership Challenge™.

“I’ve got the CEO job here now and want to introduce a customer focused culture.”
Helped the newly appointed CEO of an established branded food business to change the focus of the business in response to changing relationship requirements from big B2B customers. Methodologies used: Custom Facilitation, Leadership Challenge™, Creating Value for Customers, One to One Coaching.

“We think we have the world’s best scientists in our field, but know we’re not the world’s best business.”
Helped several senior teams in an international bio-technology business to make the mindset shift from seeing themselves as specialist scientists who also have to manage people to being holistic business managers. Methodologies used: Leadership Challenge™, Winning Teams (PSF), WOW! Projects™.

Ideas to help you get started yourself...