“We need to offer a portfolio of services that create more value added for our (internal) customers, or we’ll be outsourced.”
Helped the IT division of a global branding consultancy to reduce IT downtime by 50% and do other professional service work perceived by their clients as value adding rather than cost overhead. Methodologies used: WOW! Projects, Brand You. (Full case study)

“We want to ensure we can still differentiate ourselves on service as the business grows.”
Helped a rapidly growing financial services company to maintain its market leading levels of customer service despite reorganisation and progressive mechanisation of its customer handling processes. Methodologies used: Vision, Values and Strategy, Leadership Challenge™, Creating Value for Customers™.

“We have built a great start up company and now want to exploit its potential in the market.”
Helped a fast growing financial services start up to set up and run “a year of development” for their 400 staff to help them to adjust to the new structure and new methodologies that were being introduced to ramp up throughput. Methodologies used: Brand You™: Inspired Performance.

“Our idea will work fine, but it is just not interesting enough!”
Helped a cross functional team from a strongly branded financial services company to launch and execute a project to design and build their first operational Web-site for a new on-line banking package. Methodologies used: WOW! Projects™.

Ideas to help you get started yourself...